Privacy Policy

Hello and thanks for consulting the Privacy Policy of! is responsible for operating this Site created in order to provide information about our entity, as well as our online platform, designed so that users can create a fundraising campaign to receive financial donations and our related functions. This Privacy Policy describes the policy of on the information of users and visitors of the Site.

The protection of your information - and the transparency about how we use it - is one of the most important commitments of us with you. You entrust us with your information and it is our responsibility to protect it.

Information we collect

Personal information that you provide through the functions: We collect your personal data (including, but not limited to, your name, email address and location) when you voluntarily provide such information, such as when you contact us with questions, respond to one of our surveys, register to access the Functions or use certain Functions. Whenever collect personal data, we strive to provide a link to this Privacy Policy.

We collect your personal data in order to provide you with the Functions, as well as provide customer service, conduct research and continuously improve. For more details on why we collect your Personal Data and how we use it, please read the section below entitled "Our Use of Personal Data and Other Information". You are not obligated to provide any personal information, you may choose to retain such information or not deliver it, but we may not be able to provide you with some or all of the Functions.

By providing personal data voluntarily, you are accepting our use of it in accordance with this Privacy Policy. If you provide Personal Data to the Functions, you acknowledge and accept that such Personal Data may be transferred from your current location to the offices and servers of and the authorized third parties referred here located in Guatemala.

Other information

Non-Personal Data: When you interact with through the Functions, we automatically receive and store certain non-personally identifiable information. Such information, which is collected passively using various technologies, can not currently be used to identify it specifically. For example, the type of Internet browser or mobile device you use, any website from which you have reached the Functions, your operating system, location data (which is anonymous as well as where you log in through the Platform). You will be asked if you accept that the Functions access your location, which can be updated at any time in the configuration of your device). may store such non-personal data or such information may be included in databases owned and maintained by affiliates, agents or service providers of The Functions may use such Non-Personal Data to help us continuously improve.

Aggregate data: In a continuous effort to understand and better serve the users of the Functions, performs research on the demographics, interests and behavior of users based on personal data, non-personal data and other information provided to us. This data may be compiled and analyzed, and may share this information with its affiliates, agents and business partners. This aggregate information does not personally identify you.

Location information: When you use the Functions to organize a fundraising campaign, the Functions may ask you to provide your city or municipality and department or province or state of residence. Note that other users of the Functions can see your city or municipality and department or province or state of residence in relation to the cause, if it is available in the Directory of Public Search of We may also use your location information in aggregate form, as described above in the "Aggregate Data" section.

Integration of Social Networks: One of the special features of the functions is that it allows you to enable or log in to the Functions through various social network services such as Facebook or Twitter ("Social Networks Service"). Through the direct integration of these services, we make your experiences online personalized. To take advantage of this function, we will ask you to log in or grant us permission through the corresponding social network service. When you add a Social Networks account to the Functions or log in to the Functions using your Social Network Service account, we will collect the relevant information necessary to allow the Functions to access that Social Network Service and your data contained in that Service. As part of such integration, the Social Network Service will provide us with access to certain information that you have provided to the Social Network Service, and we will use, store and disclose such information in accordance with this Privacy Policy. However, remember that the way in which Social Network Services use, store and disclose your information is governed by the policies of such third parties, and will not have any responsibility for the privacy practices or other actions of the Social Network Services that can be enabled within the Functions.

You can also have the option to publish your activities of the Functions in Social Network Services when you access content through the Functions (for example, you can post on Facebook that you have carried out an activity on the Platform); You recognize that if you decide to use this feature, your friends, followers and subscribers in any social networking service that you have enabled will see that activity.

Mobile Functions: Functions include certain services that are available through a mobile device, including (i) the ability to upload content to the Functions through a mobile device, (ii) the ability to navigate the Platform and use the Functions from a mobile device (collectively, the "Mobile Functions"). To the extent that you access the Features through a mobile device, standard charges, data rates and other fees from your wireless service provider may apply. In addition, the download, installation or use of certain Mobile Features may be prohibited or restricted by your provider and not all Mobile Features may work with all companies or devices. By using the Mobile Features, you agree that we may communicate with you regarding by SMS, MMS, text messages or other electronic means to your mobile device and that you may communicate certain information about your use of the Mobile Features. In the event that you change or deactivate your mobile phone number, you agree to promptly update the information in your account to ensure that your messages are not sent to the person who purchases your previous number.

Use of personal data and other information by

In Recaudemos we use the Personal Data that you provide to us in a manner that is consistent with this Privacy Policy. If you provide us with Personal Data for a specific reason, we may use the Personal Data in connection with the reason for which it was provided. For example, if you contact us by email, we will use the personal information you provide to answer your question or resolve your problem. Likewise, if you provide us with Personal Data, or have provided (or allowed the Functions access) any Third Party Personal Data to access or use particular features of the Functions, we will use your Personal Data and any of said Personal Data of Third Parties to provide you access to such services and to monitor your use of such services.

We may also use your Personal Data and other Non-Personal Data collected through the Functions to help us process transactions, satisfy requests for information, receive and send communications, analyze data, provide support or other tasks from time to time.

We may, with your consent, use your Personal Data to contact you in the future to inform you about the updates that we believe will be of interest to you when the applicable law permits. If we do, every marketing communication that we send you will contain instructions that will allow you to "opt-out" to receive future marketing communications. Also, if at any time you wish to not receive any future business communication or wish to have your name removed from our mailing lists, please contact us at

If Recaudemos intends to use any Personal Data in any way or for any purpose that is not consistent with this Privacy Policy, we will obtain your prior informed consent as required by applicable law.

Our Disclosure of Personal Data and Other Information

We will not sell your information in any way. We believe that this information is a vital part of our relationship with you. However, there are certain circumstances in which we may share your Personal Data with certain third parties without prior notice, as stated below:

Agents, Consultants and Related Third Parties:, like many entities, sometimes hires other companies to perform certain functions related to the business. Examples of such functions include the sending of information and the maintenance of databases. When we employ another entity to perform a function of this nature, we only provide them with the information they need to perform their specific function and we require that they only use the information for the purposes for which they were collected.

Legal Requirements: We may disclose your Personal Data if required by law or a good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of , (Iii) act in urgent circumstances to protect the personal safety of the users of the Functions or the public, or (iv) protect against legal liability.


When you interact with the Functions, we try to make that experience simple and meaningful. When you visit our Platform, our web server sends a cookie to your computer or mobile device (as the case may be). Cookies are small pieces of information that are sent to your computer or mobile device (as the case may be) when you visit a website or access or use a mobile application and store and, sometimes, track information about your use of the Platform (according to the case). A number of cookies that we use last only during the time of your web session or application and expire when you close your browser or exit the application. Other cookies are used to remember your preferences when you return to the Platform and will last longer.

Some of the cookies used by the Platform are established by us, and some are established by third parties that are providing services on our behalf.

Most web browsers and mobile devices automatically accept cookies, but if you prefer, you can change your browser to avoid it or to notify it each time a cookie is set. You can also get more information about cookies by visiting, which includes additional useful information about cookies and how to block cookies using different types of browsers or mobile devices. Keep in mind, however, that by blocking or deleting the cookies used in the Platform, you may not be able to take full advantage of the Features.

The Platform uses cookies and similar technologies to collect information about your access to and use of the Platform. You can also update your privacy settings on your device by setting the "Limit Ad Tracking" property and the Diagnostic and Use settings located on the configuration screen of your Apple iPhone or iPad or by resetting your Android ID through the applications available in Playstore. Below is information about the types of cookies we use and how we use them:Essential: allows you to navigate and use all the functions provided by our Platform

Your choices

As mentioned in this Privacy Policy, you can visit the Platform without providing any personal information. If you choose not to provide any personal information, you may not be able to use certain features.


This Privacy Policy does not apply to Personal Data collected by that is not Personal Data collected through the Functions. This Privacy Policy will not apply to any unsolicited information that you provide to through the Functions or by any other means. This includes, but is not limited to, information published in the public areas of the Functions, such as comment sections, any customer support communication, ideas for new products or modifications to existing products and other unsolicited submissions (collectively "Unsolicited Information") You agree that any unsolicited Information becomes the intellectual property of to the extent permitted by applicable law and agree to assign each and every residual right or interest you may have in such Unsolicited Information. All Unsolicited Information will be considered non-confidential and will be free to reproduce, use, disclose and distribute such Unsolicited Information to third parties without limitation or attribution to the extent permitted by applicable law.


We do not knowingly collect personal information from people under 18 years of age. If you are under 18, please do not use the Functions and / or send your Personal Data through the Functions. We encourage parents and legal guardians to monitor their children's Internet use and to help enforce our Privacy Policy, instructing their children never to provide personal information about the Functions without their permission. If you have reason to believe that a child under 18 has provided personal information to through the Functions, please contact us at and we will endeavor to eliminate that information from our databases.

Links to other websites

This Privacy Policy applies only to the Functions. The Functions may contain links to other websites not operated or controlled by Recaudemos (the "Third Party Sites"). The policies and procedures described here do not apply to third-party sites. The links of the Functions do not imply that Recaudemos endorses or has reviewed the Third Party Sites. We suggest contacting these sites directly to obtain information about their respective privacy policies.

Security takes reasonable measures to protect the Personal Data provided through the Functions we develop so that there is no loss, misuse, unauthorized access, disclosure, alteration or destruction. However, no transmission over the Internet or by email is completely secure or error-free. In particular, the email sent from or to the Functions may not be secure. Therefore, you must take special care to decide what information you send us by email. Keep this in mind when revealing your personal data to We collect through the Internet.

Other terms and conditions

Your access and use of the Functions is subject to the Terms of Service and other terms that may be made available to you in connection with your use of the Functions.

Changes in Privacy Policy

The Functions and the scope of our contribution to the causes may change from time to time. As a result, it may sometimes be necessary for to make changes to this Privacy Policy. reserves the right to update or modify this Privacy Policy at any time and from time to time. Any material change will be preceded by a notice published in the corresponding Function (s). If you do not agree with our revisions of the Privacy Policy, you can deactivate your account or suspend the use of our functions. Review this policy periodically and, especially, before providing personal data. Your continued use of the Features after any change or revision of this Privacy Policy will indicate your agreement and acceptance of the terms of said revised Privacy Policy.

Access to information: Contact

To keep your personal data accurate, current and complete, please contact us as specified below. You can request in writing copies of your Personal Data held by us. If your Personal Data we have is inaccurate, please let us know and we will make the necessary modifications, delete or block the relevant Personal Data as you request and we will notify you within thirty (30) business days of the request that the relevant action has been taken.

Please, do not hesitate to contact us if you have any questions about the Privacy Policy or the information practices of the Functions.

You can get in touch with us by writing to