FAQs - Frequently Asked Questions

Most people use Recaudemos.org to raise money for themselves, a friend or a loved one during important (or difficult) times of life. These moments include medical expenses, education costs, volunteer programs, relief from natural disasters, funerals and monuments, and even animals and pets.

Recaudemos.org offers the best in encrypted payment technology. Not only the contributions of donors are safe, your money is also stored safely until you are ready to request a withdrawal by electronic bank transfer, or check (the check option applies only to people or Non Profit Organizations located in Guatemala and in special cases. For everyone else we will use electronic bank transfer).

Once your fundraising campaign (Cause) starts receiving online donations, you will need to set up the information to withdraw them for your project. It is very important that the configuration of the bank account is correct, so we can prevent mistakes with the transfers. Users in Guatemala can also request a check (read previous answer).

Once the bank account that will receive the funds is configured, these will be transferred within the following 15 working days, according to our payment cycle. You can also choose the withdraw by check (applies only to Guatemala), which you will personally need to pick up at our office.

At Recaudemos.org we provide a free platform to create and share your online crowdfunding campaign, which is why we will deduct 5% of each donation received. Our fee is deducted automatically, so you will not receive any charge from us. This small part helps us to maintain our platform so we can help more people.

Our payment processing provider also charges a small fee of approximately 3% that is also automatically deducted.

BE CAREFUL WITH OTHER SERVICES THAT SAY TO BE "TOTALLY FREE" – They actually charge their donors.

Not at all. Other sites may charge the sponsors without you knowing it, but in Recaudemos.org we do not do that. Donors are only charged for the amount they choose to give you, not a penny more.

No. In Recaudemos.org there are no deadlines or time limits, that's up to you. Your campaign will remain open until you choose to suspend donations or close the campaign altogether. Most users leave their campaigns open indefinitely as a lasting reminder of all the wonderful comments and support they received.

There is no problem You can withdraw all donations you receive. Reaching your goal is not a requirement.

You will receive a notification by mail each time a donation is made to your cause at Recaudemos.org.

Of course! Recaudemos.org is a site that rewards transparency and authenticity.

Your cause will be supported by people in your life. This includes family, friends, loved ones, co-workers, classmates, members of your team, among others. Only after your cause receives the support of the people you personally know, you can begin to attract the support of others.

Sharing your campaign with friends and family is an essential part that makes Recaudemos.org work so well. Not only will the people in your life support your campaign, but it will also help spread the word to their friends.

It is optional, but logging in with Facebook is highly recommended and makes sharing your campaign with others incredibly easy so you can reach your goal faster!

Dollars of the United States of America (USD) and Quetzales from Guatemala (GTQ) are accepted.

Yes, your project on Recaudemos.org can receive donations from all over the world.

Of course not! Anyone can raise money online using Recaudemos.org's personalized fundraising causes. Our users often raise money for themselves or for friends they want to help. Recaudemos.org was designed to allow ordinary people do wonderful things using Online Crowdfunding. Having said that, many non-profit organizations use Recaudemos.org because it's a great way to raise money online. Recaudemos.org users can also raise money for their favorite charity work.

Of course! Your cause in Recaudemos.org will be adapt to any device (Tablets, cellphones, PC) so it will continue to look great and it will be very easy for donors to complete their donations using any device they prefer.

Of course. Donors can simply check a box to keep their donations hidden from public view. However, the creator of the cause will always know who the donor is.

Once your fundraising cause starts receiving online donations, you can easily request a withdrawal at any time. Do not worry, withdrawing money does not affect the progress meter shown on your Recaudemos.org cause. Donations will reach your bank account by electronic transfer. Causes in Guatemala can also request a check.

We can not provide specific tax advice because each situation is different. Although this is not a guarantee, donations in Recaudemos.org are simply considered as "personal gifts" that are not taxed as income for the creator of the cause. The donor will receive a donation receipt from Recaudemos.org in Guatemala. Again, every situation is different, so please consult with a tax professional in your area.

If you are raising money for something you firmly believe in, chances are that the people in your life are willing to support you. Recaudemos.org offers easy-to-use features and tools to share your story with your family, friends, loved ones and the community. Each Cause Creator must connect their Facebook account, use a high quality photo or video and clearly explain why they are raising money. Sharing your cause on Facebook is the most important thing you can do. For more tips, visit 6 steps to a successful campaign.

Almost. As always, common sense and social impact matter a lot here. Raise funds for personal causes that are useful, exciting and inspiring for others. For example, do not ask for money to buy a new iPhone or to get a new car, DO NOT break any local laws, do not expect strangers to buy you things or promote inappropriate content. In case of any doubt, browse our categories of causes to see how others use Recaudemos.org.

Each cause of Recaudemos.org receives a unique link that is easy to share with others. Sharing your cause of fundraising is easy using the built-in features of Recaudemos.org, such as Facebook post.

The best way to get into the spotlight is to first look for your own local media. The good news is that your local newspaper and TV news stations are looking for interesting stories like yours. Once your cause begins to increase its speed, our team can contact you.

The "Update" feature of Recaudemos.org is an excellent way to add new information to your campaign. By doing so, you can choose to share the publication with your current sponsors and donors, you can even share the Update on Facebook to attract more support. An update can also include up to 3 photos or videos.

Once your campaign is approved, your friends and family can immediately search your campaign in our Public Directory, and anyone with the link can access it.      Once you have uploaded the Cause for review, it can take up to 36 hours for approval.

With hundreds of thousands of causes, it is not feasible for Recaudemos.org to investigate the claims declared by each Cause Creator. Rather, we provide visitors with the tools to make an informed decision about who they choose to support. While Recaudemos.org and its payment partners provide a series of safeguards to prevent fraud, we must insist that visitors follow the advice established in each campaign. For more information, visit: Confidence & Security.